Privacy Policy

Privacy Policy

Signosaur Pty Ltd Privacy Policy


This Privacy Policy explains our practices, including your choices, regarding the collection, use, and disclosure of certain information, including your personal information in connection with the Signosaur Pty Ltd services.

Contacting Us

If you have general questions about your account or how to contact customer service for assistance, please email us sent to or call the 1300SIGNOS (1300 744 667) number to discuss any/all matters regarding your privacy.

Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request/s.

Collection of Information

We receive and store information about you such as:

Information you provide to us: We collect information you provide to us which includes:

your name, email address, payment method(s), telephone number, and other identifiers you might use (such as Representative Name &/or Number where applicable). We collect this information in a number of ways, including when you enter it while using our service, interact with our customer service, or participate in surveys or marketing promotions; information when you choose to provide ratings, preferences, subscription account settings (including preferences set in the “Subscription or Members Account” section of our website when/where applicable), or otherwise provide information to us through our service or elsewhere.

Information we collect automatically: We collect information about you and your use of our service, your interactions with us and our advertising, as well as information regarding your network, network devices, and your computer or other capable devices you might use to access our service (such as mobile devices, tablets, computers etc). This information includes: your activity within Signosaur Pty Ltd services, such as navigation through website and promotions incl “Signodraw” & “Member Sign in” , “Signostore” etc;

your interactions with our emails will be catalogued for future reference and possible text messages and/or SMS related programs;

details of your interactions with our customer service, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings;

device IDs or other unique identifiers, including for your network devices, and devices that are Signosaur Pty Ltd capable on your Wi-Fi network;

resettable device identifiers (also known as advertising identifiers), such as those on mobile devices, tablets, and streaming media devices that include such identifiers (see the “Cookies and Internet Advertising” section below for more information); device and software characteristics (such as type and configuration), connection information including type (wifi, cellular), statistics on page views, referring source (for example, referral URLs), IP address (which may tell us your general location), browser and standard web server log information;

information collected via the use of cookies, web beacons and other technologies, including ad data (such as information on the availability and delivery of ads, the site URL, as well as the date and time). (See our “Cookies and Internet Advertising” section for more details.)

Information from partners: We collect information from other companies with whom you have a relationship (“Partners”). These Partners might include (depending on what services you use): your TV or internet service provider, or other streaming media device providers who make our service available on their device; mobile phone carriers or other companies who provide services to you and collect payment for the Signosaur Pty Ltd service for distribution to us or provide pre-paid promotions for the Signosaur Pty Ltd service; and voice assistant platform providers who enable interaction with our service through voice commands. The information Partners provide us varies depending on the nature of the Partner services, and may include:

search queries and commands applicable to Signosaur Pty Ltd that you make through Partner devices or voice assistant platforms;

service activation information such as your email address or other contact information;

IP addresses, device IDs or other unique identifiers, as well as associated pre-paid promotion, billing and user interface information, that support user authentication, the Signosaur Pty Ltd service registration experience, Partner payment processing, and the presentation of Signosaur Pty Ltd’s content to you through portions of the Partner user interface. Information from other sources: We also obtain information from other sources. We protect this information according to the practices described in this Privacy Policy, plus any additional restrictions imposed by the source of the data. These sources vary over time, but could include:

service providers that help us determine a location based on your IP address in order to customize our service and for other uses consistent with this Privacy Policy;

security service providers who provide us with information to secure our systems, prevent fraud and help us protect the security of Signosaur Pty Ltd accounts;

payment service providers who provide us with payment or balance information, or updates to that information, based on their relationship with you;

online and offline data providers, from which we obtain aggregated demographic, interest based and online advertising related data;

publicly-available sources such as publicly available posts on social media platforms and information available through public databases associating IP addresses with internet service providers (ISPs).

Use of Information

We use information to provide, analyse, administer, enhance and personalize our services and marketing efforts, to manage member referrals, to process your registration, your orders and your payments, and to communicate with you on these and other topics. For example, we use such information to:

determine your general geographic location, provide localized content, provide you with customised and personalised viewing recommendations products/services & promotions we think will be of interest to you, determine your ISP to support network troubleshooting for you (we also use aggregated ISP information for operational and business purposes), and help us quickly and efficiently respond to inquiries and requests;

coordinate with Partners on making the Signosuar Pty Ltd services available to members and providing information to non – members about the availability of the Signosaur Py Ltd services, based on the specific relationship you have with the Partner; secure our systems, prevent fraud and help us protect the security of Signosaur Pty Ltd accounts;

prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and to enforce our terms (such as determining whether and for which Signosaur Pty Ltd sign-up offers you are eligible and determining whether a particular device is permitted to use the account consistent with our Policy/s);

analyse and understand our audience, improve our service (including our user interface experiences and service performance) and optimise product/service selection, recommendation algorithms and delivery;

communicate with you concerning our service so that we can send you news about Signosaur Pty Ltd, details about new features and content available through Signosaur Pty Ltd, special offers, promotional announcements, consumer surveys, and to assist you with operational requests such as password reset requests. These communications may be by various methods, such as email, push notifications, text message, online messaging channels, and matched identifier communications (described below).

Disclosure of Information

We disclose your information for certain purposes and to third parties, as described below:

The Signosaur Pty Ltd family of companies: We share your information among the Signosaur Pty Ltd family of companies (as needed for: providing you with access to our services; providing customer support; making decisions about service improvements; content development; and for other purposes described in the Use of Information section of this Privacy Statement.

Service Providers: We use other companies, agents or contractors (“Service Providers”) to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to provide marketing, advertising, communications, security, infrastructure and IT services, to customise, personalise and optimise our service, to provide bank account or balance information, to process debit card transactions or other payment methods, to provide customer service, to analyse and enhance data (including data about users’ interactions with our service), and to process and administer consumer surveys. In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorise them to use or disclose your personal information except in connection with providing their services (which includes maintaining and improving their services).

Partners: As described above, you may have a relationship with one or more of our Partners, in which case we may share certain information with them in order to coordinate with them on providing the Signosaur Pty Ltd service/s to members and providing information about the availability of the Signosaur Pty Ltd service/s. For example, depending on what Partner services you use, we may share information:

in order to facilitate Partner pre-paid promotions or collection of payment for theSignosuar Pty Ltd service/s for distribution to us;

with Partners who operate voice assistant platforms that allow you to interact with our service using voice commands; so that content and features available in the Signosaur Pty Ltd service/s can be suggested to you in the Partner’s user interface. For members, these suggestions are part of the Signosaur Pty Ltd service/s and may include customised and personalised viewing recommendations.

Promotional offers: We may offer joint promotions or programs that, in order for your participation, will require us to share your information with third parties. In fulfilling these types of promotions, we may share your name and other information in connection with fulfilling the incentive. Please note that these third parties are responsible for their own privacy practices. Protection of Signosaur Pty Ltd and others: Signosaur Pty Ltd and its Service Providers may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms of use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address illegal or suspected illegal activities (including payment fraud), security or technical issues, or (d) protect against harm to the rights, property or safety of Signosaur Pty Ltd, its users or the public, as required or permitted by law.

Business transfers: In connection with any reorganisation, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Policy.

Whenever in the course of sharing information we transfer personal information to other countries, we will ensure that the information is transferred in accordance with this Privacy Policy and as permitted by the applicable laws on data protection.

You may also choose to disclose your information in the following ways:

certain portions of our service may contain a tool which gives you the option to share information by email, text message and social or other sharing applications, using the clients and applications on your smart device; social plugins and similar technologies allow you to share information.

Social plugins and social applications are operated by the social networks themselves, and are subject to their terms of use and privacy policies.

Access to Account and Profiles

“Remember me” function: For ease of access to your account, you can use the “Remember me on this device” function when you log in to the website (When applicable). This function uses technology that enables us to provide direct account access and to help administer the Signosaur Pty Ltd service/s without requiring reentry of any password or other user identification when your browser revisits the service/s.

Giving others access to your account: If you share or otherwise allow others to have access to your account, they will be able to see recently searched products and information (including your email address or other possible “Account” information). This remains true even if you use our profiles feature. You might have the option to use seamless account login through the Signosaur Pty Ltd mobile app, which enables login to the Signosaur Pty Ltd app on smart Tvs or other digital devices on the Wi-Fi network to which you are connected. If you use that feature, those devices will remain signed into your account unless you later log out of those devices.

Profiles: Profiles allow users to have a distinct, personalised Signosaur Pty Ltd experience, built around the products/ services & promotions you have searched for. A single Profile is available to your Signosaur Pty Ltd account, so that anyone with access to your Signosaur Pty Ltd account can navigate to and use, edit or delete information/products/services or potential promotions (including the cancellation of accounts). You should explain this to others with access to your account, and if you do not wish them to use or change your profile, be sure to let them know. Profile users will need to add an email address, phone number or other information to the profile and will be provided with notice of collection and use at the time such information is requested (the Profile Privacy Notice applies). Parental controls are the responsibility (when applicable) of yourself and navigated/applied through your own device/s.

Removing device access to your Signoaur Pty Ltd account: To remove access to your Signosaur Pty Ltd account from your devices, Sign out of all devices, (note, sign out may not occur immediately). Where possible, users of public or shared devices should log out at the completion of each visit. If you sell or return a computer or Signosaur Pty Ltd applicable device, you should log out and deactivate the device before doing so. If you do not maintain the security of your password or device, or fail to log out or deactivate your device, subsequent users may be able to access your account, including your personal information.

Your Choices

Email and Text Messages. If you no longer want to receive certain communications from us via email or text message, simply email as requesting the cease to or Alternatively (Where applicable) , click the “unsubscribe” link in the email or reply STOP (or as otherwise instructed) to the text message. Please note that you cannot unsubscribe from service-related correspondence from us, such as messages relating to your account transactions.

Push Notifications. You may receive mobile and/or email push notifications from Signosaur Pty Ltd. On some device operating systems, you will be automatically enrolled in the notifications. If you subsequently decide you no longer wish to receive these notifications, you can use your mobile device’s settings functionality to turn them off. If you agree to receive those notifications and subsequently decide you no longer wish to receive these notifications, again, simply email as requesting the cease to or Alternatively (Where applicable) , click the “unsubscribe” link in the email or reply STOP (or as otherwise instructed) to the text message.

WhatsApp. If you have enabled WhatsApp messages in connection with your Signosaur Pty Ltd account or profile and no longer wish to receive them, you can use your WhatsApp app settings to block them.

Interest-Based Ads. Interest-based ads are online ads that are tailored to your likely interests based on your use of various apps and websites across the Internet. If you are using a browser, then cookies and web beacons can be used to collect information to help determine your likely interests. If you are using a mobile device, tablet, or streaming media device that includes a resettable device identifier, then that identifier can be used to help determine your likely interests. For your choices about interest-based ads from Signosaur Pty Ltd, please see the “Cookies and Internet Advertising” section (below).

Matched Identifier Communications. Some third party sites and apps allow us to reach our users with online promotions about our titles and services by sending a privacy protective identifier to the third party. A privacy protective identifier means we convert the original information (such as an email address or phone number) into a value to keep the original information from being revealed. The third party compares the privacy protective identifier to identifiers in its database and there will be a match only if you have used the same identifier (such as an email address) with Signosaur Pty Ltd and the third party.

If there is a match, Signosaur Pty Ltd can then choose whether or not to send a given promotional communication to you on that third party site or app, and can optimise and better measure the effectiveness of online advertising.

Your Information and Rights

You can request access to your personal information, or correct or update out-of-date or inaccurate personal information we hold about you. You may also request that we delete personal information that we hold about you. It is your responsibility though to maintain and provide current information regarding your contact and billing information.

To change/update the information regarding your account, including your contact information, your Signosaur Pty Ltd payment information, and various related information about your account (such as the content you have viewed and rated). You must email

For other requests, or if you have a question regarding our privacy practices, please contact us via our email We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. Please also see the “Your Choices” section of this Privacy Policy for additional choices regarding your information.

We may reject requests that are unreasonable or not required by law, including those that would be extremely impractical, could require disproportionate technical effort, or could expose us to operational risks such as free trial fraud. We may retain information as required or permitted by applicable laws and regulations, including to honour your choices, for our billing or records purposes and to fulfill the purposes described in this Privacy Policy. We take reasonable measures to destroy or de-identify personal information in a secure manner when it is no longer required.


We use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. These measures are designed to provide a level of security appropriate to the risks of processing your personal information.

Other Websites, Platforms and Applications

The Netflix service may be provided through and/or utilize features (such as voice controls) operated by third party platforms, or contain links to sites operated by third parties whose policies regarding the handling of information may differ from ours. For example, you may be able to access the Signosaur Pty Ltd service through platforms such as Tablets, smart TVs, mobile devices, computers and a number of other Internet connected devices. These websites and platforms have separate and independent privacy or data policies, privacy statements, notices and terms of use, which we recommend you read carefully. In addition, you may encounter third party applications that interact with the Signosaur Pty Ltd service/s.


You must be at least 16 years of age or older to subscribe to a Signosaur Pty Ltd service. Minors may only use the service with the involvement, supervision, and approval of a parent or legal guardian.

Changes to This Privacy Policy

We will update this Privacy Policy from time to time in response to changing legal, regulatory or operational requirements. We will provide notice of any such changes (including when they will take effect) in accordance with law. Your continued use of the signosaur Pty Ltd service after any such updates take effect will constitute acknowledgement and (as applicable) acceptance of those changes. If you do not wish to acknowledge or accept any updates to this Privacy Policy you may cancel your use of the Signosuar Pty Ltd service/s. To see when this Privacy Policy was last updated, please refer to end of document.

Cookies and Internet Advertising

We and our Service Providers use cookies and other technologies (such as web beacons), as well as resettable device identifiers, for various reasons. We want you to be informed about our use of these technologies, so this section explains the types of technologies we use, what they do, and your choices regarding their use.

Cookies and similar technologies, web beacons, and resettable device identifiers

Cookies are small data files that are commonly stored on your device when you browse and use websites and online services. We use other technologies such as browser storage and plugins (e.g., HTML5, IndexedDB, and WebSQL). Like cookies, these other technologies may store small amounts of data on your device. Web beacons (also known as clear gifs or pixel tags) often work in conjunction with cookies. In many cases, declining cookies will impair the effectiveness of web beacons associated with those cookies.

If you use the Signosaur website and/or app on a mobile device, tablet, or device capable of navigating the services of Signosaur Pty Ltd,, we may collect a resettable device identifier from your device. Resettable device identifiers (also known as advertising identifiers) are similar to cookies and are found on many mobile devices and tablets (for example, the “Identifier for Advertisers” (or IDFA) on Apple iOS devices and the “Google Advertising ID” on Android devices), and certain devices.

Like cookies, resettable device identifiers are used to make online advertising more relevant and for analytics and optimisation purposes.

Why does Signosaur Pty Ltd use these technologies?

We use these types of technologies for various reasons, like making it easy to access our services by remembering you when you return; to provide, analyse, understand and enhance the use of our services; to enforce our terms, prevent fraud; to improve site performance, monitor visitor traffic and actions on our site; and to deliver and tailor our marketing or advertising, and to understand interactions with our emails, marketing, and online ads on third party sites.

To help you better understand how we use cookies and resettable device identifiers, please see the information below:

Essential cookies: These cookies are strictly necessary to provide our website or online service. For example, we and our Service Providers may use these cookies to authenticate and identify our members when they use our websites and applications so we can provide our service to them. They also help us to enforce our Terms of Use, prevent fraud and maintain the security of our service.

Performance and functionality cookies: These cookies help us to customize and enhance your online experience with Signosaur Pty Ltd. For example, they help us to remember your preferences and prevent you from needing to re-enter information you previously provided (for example, during member sign up). We also use these cookies to collect information (such as popular pages, conversion rates, viewing patterns, click-through and other information) about our visitors’ use of the Signosaur Pty Lttd service/s so that we can enhance and personalize our website and service and conduct market research. Deletion of these types of cookies may result in limited functionality of our service.

Advertising cookies and resettable device identifiers: These cookies and resettable device identifiers use information about your use of this and other websites and apps, your response to ads and emails, and to deliver ads that are more relevant to you and for analytics and optimization purposes. These types of ads are called “interest-based advertising.” The advertising cookies associated with our service belong to our Service Providers.

In connection with our use of these technologies, some of the websites and apps where we advertise, as well as advertising technology companies that we use to purchase, deliver, optimise, and/or measure our advertisements (collectively \ “Advertising Partners”), may receive limited information from us as part of our campaign targeting, measurement, and optimisation (e.g., steps completed in sign-up and site visit or app open/install information).

Common uses of this type of information are to judge the effectiveness of and optimise ad campaigns, by allowing Advertising Partners to see when someone who saw an ad later signed up for our service. Another common use is to make sure we do not serve ads trying to get individuals to sign up for the Signosaur Pty Ltd service/s if they are already a Signosaur Pty Ltd user.

Signosaur Pty Ltd uses contractual and technical measures designed to prevent Advertising Partners from accessing information regarding specific title selections you make, URLs you land on, or shows you have watched on our service. We do not share information about title selections or your shows you have watched on our service.

How can I exercise choice regarding these technologies?

  • To exercise choice regarding cookies

For more information about cookies set through our website, as well as other types of online tracking (including the collection of information by third parties about your online activities over time and across third-party websites or online services for online interest based advertising), and to exercise choices regarding them, click here. At this time, we do not respond to web browser “do not track” signals.

  • To exercise choice regarding resettable device identifiers

To opt out of interest-based ads from Signosaur Pty Ltd in connection with a resettable device identifier on a mobile device, tablet, or streaming media devices, please configure the appropriate setting on your device (usually found under “privacy” or “ads” in your device’s settings). You may still see Signosaur Pty Ltd ads on your device, but they will not be tailored to your likely interests.

  • To exercise choice regarding other technologies

There are a number of ways to exercise choice regarding technologies that are similar to cookies, such as browser storage and plugins (e.g., HTML5, IndexedDB, and WebSQL). For example, many popular browsers provide the ability to clear browser storage, commonly in the settings or preferences area; see your browser’s help function or support area to learn more. Other technologies, such as Dropbox storage, may be cleared from within the application.

If you understand and agree to these terms and conditions outlined within this Privacy Policy, please indicate your approval shown with your signature below and date at the time of signature and agreeance;